If any items you purchased fail to meet your expectation, including defective, damaged, or not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.
Please note that, in the case of the size issue, you may attach a photo of the label with the SKU on the transparent package bag to your email, so that our customer service can process your request more quickly.
Customers have 14 days from the date of receiving to change your mind and return the items without explaining the reason and Pearlfeet/pearlfeet.com has to issue a refund. You can request a return by contacting us at [email protected]. After receiving the returned item, Pearlfeet/pearlfeet.com has to issue a refund back to customers' account.
Return shipping costs: The buyer bears the return or exchange shipping costs.
Goods that cannot be returned for exchange.
1. Clearance sale goods.
2. Lingerie, underwear, pajamas, swimwear, tights, beads jewelry, and accessories.
Requirements for returned goods:
1. Items must be unused, undamaged, and returned in their original packaging.
2. The return address is the address given in the customer service email: [email protected].
3. Please include your name, telephone number, address, and a copy of the invoice/receipt.
(b) Damaged Products
Any items damaged on arrival can be returned to Pearlfeet/pearlfeet.com for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.
For further information on return authorization, please contact us at [email protected].
(c) Return address
If you want to return, please contact us via [email protected].
Phone number: +86 18027398263
We will do refund once we've received the item you've returned.
The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.
There might be a little bit of delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at [email protected], we will reply you as soon as possible.
1. original shipping and insurance charges are not refundable.
2. Returned by the original route. The time taken to receive a refund depends on your payment method. Usually, it takes 7-15 working days for the credit card.
You can cancel your order before your item is shipped:
(1) Your order could be fully refunded within 24 hours after purchase if it is has not been shipped.
(2) Your order could only be partial refunded more than 24 hours after purchasing.
Please contact us at [email protected] when you want to cancel your order.